COFRAN'S "ADMINISTRATION OF SMALL AND MEDIUM SIZE TELEPHONE SYSTEMS" BOOK

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"ADMINISTRATION OF SMALL AND MEDIUM SIZE TELEPHONE SYSTEMS" BOOK

CONTENTS OF COFRAN'S BOOK:

"ADMINISTRATION OF SMALL AND MEDIUM SIZE TELEPHONE SYSTEMS

(A Program Manual Approach)"

By George L. Cofran, BSEE, MBA

TABLE OF CONTENTS

SECTION and TITLE

ABOUT THE FIRM AND AUTHOR

1) INTRODUCTION

2) SYSTEM TERMINOLOGY AND CONCEPTS

3) MOVES/ADDS/CHANGES

4) PROBLEM RESOLUTION

5) ADVANCED RESOLUTION TECHNIQUES

6) DATA COMMUNICATIONS

7) GENERAL ADMINISTRATIVE MANAGEMENT

Excerpt From: SECTION 1 - INTRODUCTION

A) INTRODUCTION: This manual will serve as a guide for you to better manage your telephone system. In addition it contains a definitive statement of recommended management policy on telecommunications.

Specifically, the contents of this manual will provide an organized basis for managing the telephone system repair function and the "moves/adds/changes" function. The specific purposes and scope include:

Reduce the cost of moves/adds/changes (MAC) and decrease the implementation time.
Reduce maintenance costs and decrease downtime due to suspected malfunctioning equipment and support services.
This program will lessen the dependence and vulnerability to local telephone support vendors.
This program will require assignment of one person as a "Telephone Coordinator" (and a back-up person). Typically this will not be a new or full-time position, but rather an additional duty assigned among others to an existing staff person.

January 1, 1997

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