Telecommunication Consulting Specialties

TELECOM NEEDS ANALYSIS & PLANNING:

• Surveys, walkthroughs, observations
• Identification of alternatives
• Cost analysis & projections
• Master Plans

TELECOM SYSTEM DESIGN & SPECIFICATIONS:

• PBX and small key/hybrid systems, voice mail, auto attendants, ACD, IVR
• Data communication hardware and software, cabling and patch panels
• Computer Telephony Integration (CTI)
• Call Centers
• Modem and fax com server applications
• Internet access, initial Web design/set-up, Voice-Over-Internet (VOIP)
• Video teleconferencing
• SMDR Call Accounting

TELECOM PROCUREMENT MANAGEMENT:

• Request For Proposal (RFP) packages
• Bidding supervision
• Proposal evaluation
• Contract negotiation

INSTALLATION SUPERVISION & SYSTEM FINE-TUNING:

• Detailed system design
• Work inspection
• Acceptance testing
• Problem resolution
• Invoice auditing

TRAFFIC ANALYSIS & NETWORK DESIGN:

• Local trunking and LEC services
• Long Distance services and circuits (tie, FX, OPX, T-1, BRI, PRI)
• LANS, WANS, dedicated analog and DDS circuits, ISDN, Frame Relay and ATM applications
• Internet access

TELEPHONE CALL FLOW IMPROVEMENT:

• Call answering, routing and messaging
• Manual and automated methods
• Caller experience assessment

TELECOM MANAGEMENT CONTROLS:

• Expense budgeting, tracking and control
• Moves/adds/changes control
• Cost charge-back and recovery
• Equipment and services inventory
• Bell invoice auditing and cost recovery
• LD toll fraud identification and control
• Policy and procedures
• Recruit and staff assessment
• Disaster recovery planning
• Telephone etiquette and efficiency training

TELECOM MEDIATION, ARBITRATION & EXPERT WITNESS SERVICES:

• Advice to end users and attorneys representing clients
• Research services
• Damage Calculations
• Expert Testimony

COFRAN TELECOM BOOKS:

• "Technology of Long Distance Services in The Telecommunications Marketplace", by George Cofran, May 1995, price $199
• "Administration of Small and Medium Size Telephone Systems", by George Cofran, 1997, price $24

COFRAN SEMINARS:

• Telephone Etiquette & Efficiency
• Technology & Analysis of LD Services
• Advanced LD Sales Techniques

OTHER REFERENCES AT COFRAN SITE:

See our special sections below on hard-hitting nuggets of telecom wisdom and facts you can use in your telecom affected life:

What We Offer

When Do You Need Us?

Cofran's Telecom Tips, Tricks & Traps

Cofran's Telecom Links

Cofran's Office Move Issues

How To Select A Long Distance Carrier

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