COFRAN & ASSOCIATES, INC.

INDEPENDENT BUSINESS & TECHNOLOGY CONSULTANTS

PC & Technology Consulting, Web Site Services & Small Business Coaching . . . . No equipment sold


Telecommunication Consulting Specialties

TELECOM NEEDS ANALYSIS & PLANNING:  
  • Surveys, walk-throughs, observations
  • Identification of alternatives
  • Cost analysis & projections
  • Master Plans
TELECOM SYSTEM DESIGN & SPECIFICATIONS:
  • PBX and small key/hybrid systems, voice mail, auto attendants, ACD, IVR
  • Data communication hardware and software, cabling and patch panels
  • Computer Telephony Integration (CTI)
  • Call Centers
  • Modem and fax com server applications
  • Internet access, initial Web design/set-up, Voice-Over-Internet (VOIP)
  • Video teleconferencing
  • SMDR Call Accounting
TELECOM PROCUREMENT MANAGEMENT:
  • Request For Proposal (RFP) packages
  • Bidding supervision
  • Proposal evaluation
  • Contract negotiation
INSTALLATION SUPERVISION & SYSTEM FINE-TUNING:
  • Detailed system design
  • Work inspection
  • Acceptance testing
  • Problem resolution
  • Invoice auditing
TRAFFIC ANALYSIS & NETWORK DESIGN:
  • Local trunking and LEC services
  • Long Distance services and circuits (tie, FX, OPX, T-1, BRI, PRI)
  • LANS, WANS, dedicated analog and DDS circuits, ISDN Frame Relay and ATM applications
  • Internet access
TELEPHONE CALL FLOW IMPROVEMENT:
  • Call answering, routing and messaging
  • Manual and automated methods
  • Caller experience assessment
TELECOM MANAGEMENT CONTROLS:
  • Expense budgeting, tracking and control
  • Moves/adds/changes control
  • Cost charge-back and recovery
  • Equipment and services inventory
  • Bell invoice auditing and cost recovery
  • LD toll fraud identification and control
  • Policy and procedures
  • Recruit and staff assessment
  • Disaster recovery planning
  • Telephone etiquette and efficiency training
TELECOM MEDIATION, ARBITRATION & EXPERT WITNESS SERVICES:
  • Advice to end users and attorneys representing clients
  • Research services
  • Damage Calculations
  • Expert Testimony
COFRAN TELECOM BOOKS: COFRAN SEMINARS:
  • Telephone Etiquette & Efficiency
  • Technology & Analysis of LD Services
  • Advanced LD Sales Techniques
OTHER REFERENCES AVAILABLE AT A CLICK:

See our special sections below on hard-hitting nuggets of telecom wisdom and facts you can use in your telecom-affected life:

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