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Telecom Issues and Questions in the Face of an Office Move
Cost to move old system versus buy new.
Limitations of old system (capacity, features, moves/adds/changes costs, reliability, maintenance costs, availability of parts and techs, obsolescence . . such as new area code and 10 digit local exchange requirements). Would it be good money thrown after a bad system?
Trauma on weekend of office move and phone system move, versus new system up and ready and waiting for you. How critical is it to continuity of your business operations to not miss calls for a day or so due to a botched, unplanned telecom situation?
Salvage value of old system.
Bell costs for installation of new trunks and lines at new office. This can be a big surprise.
Electrical and space conditioning costs for phone system at new location.
Cost of new phone station cabling versus possible re-use of existing cable at new office.
1 year of maintenance service built into price of new systems.
Call flow improvements: Departmental level call screening; operator overflow; auto attendant for front or back door answering; voicemail; ACD (automatic call distribution); high volume call center answering; Caller ID; CTI (computer telephony integration) and computer screen pops on caller. Basic design issues for efficient call answering and routing and caller management. How important is the quality of call processing?
Voice and data integration, from cabling to call flow.
System financing: cash, versus 3rd party lease vs manufacturer’s lease.
Who will protect your interests in setting up all this technology, from design issues to contracting?
Who will coordinate the moving or re-installation of Bell lines, 800 services, data circuits, or even moving the old system?
How important is excellent telecommunications to the efficiency and profitability of your organization?
Just a few things to think about!
