Cofran & Associates, Inc.

Technology & Business Specialists

Located in the Beautiful Texas Hill Country


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TELECOM ISSUES IN THE FACE OF AN OFFICE MOVE


Cost To Move & Disruption: De-install old system and re-install versus buy new system to be installed waiting for your arrival.

Limitations of old system: Capacity, features, moves/adds/changes costs, reliability, maintenance costs, availability of parts and techs, obsolescence . . such as new area code and 10 digit local exchange requirements. Would it be good money thrown after a bad system?

Trauma or Convenience On Weekend of Move:  Relocate old system versus new system up and ready and waiting for you. How critical is it to the continuity of your business operations to not miss calls for a day or so due to a botched, unplanned telecom situation?

Salvage value:What can you get for your old system.

Local Provider Costs: For installation of new trunks and lines at new office. This can be a big surprise.

Electrical, Space & Environmental Requirements: New or re-use, you still have to make advance arrangements and incur costs for phone system at the new office location.

Cost Of Phone Station Cabling:  Can the existing cabling be reused? Need to install new data cabling at the same time?

One Year Of Maintenance Service: Typically you can negotiate some period of "included" service built into the price of a new system.

Call Flow Improvements: Features and arrangements to consider include: Departmental level call screening; operator overflow; auto attendant for front or back door answering; voicemail; ACD (automatic call distribution); high volume call center answering; Caller ID; CTI (computer telephony integration) and computer screen pops on caller. Basic design issues for efficient call answering and routing and caller management. How important is the quality of call processing?

Voice and Data Integration:  Lots of factors to consider, from cabling to call flow.

System Financing: Cash, versus 3rd party lease vs manufacturer’s lease. How do you make the right choice?

Who Will Protect Your Interests: Anyone skilled on your staff in dealing with setting up all this technology, from design issues to contracting and installation?

Who Will Coordinate The Telecom Part of the Move: Someone has to be on top of the installation of Bell lines, 800 services, data circuits, de-installing and moving the old system or overseeing the new system installation. Who will do this?

How Important Is Excellent Telecommunications To The Efficiency And Profitability Of Your Organization? Can you make money if you have problems communicating?

Plenty of things to think about! Let us help you. We have the experience and talent to make this happen properly for you.




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