Cofran & Associates, Inc.

Technology & Business Specialists

Located in the Beautiful Texas Hill Country

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Note: This list presently is US Market oriented.

GOVERNMENT AGENCIES INVOLVED WITH TELECOM: International Trade Administration (ITA), US Dept of Commerce Institute for Telecommunication Sciences: Research and engineering branch of NTIA (US Dept of Commerce) National Telecommunications & Information Administration (NTIA), a US Dept of Commerce agency
State public utility commissions: See link section below Federal Communications Commission

PHONE SYSTEM MANUFACTURERS: Alcatel Cisco Cortelco Ericsson Executone (see Intertel, Mitel) Fujitsu Harris Intertel (see Mitel) Iwatsu Lucent (see Alcatel-Lucent) Macrotel Mitel NEC
Nitsuko: Nitsuko Panasonic Samsung Siemens Siemens-Rolm Toshiba

OTHER VOICE PROCESSING SYSTEM & CTI MANUFACTURERS: CTI products Amdev Callware COM2001; unified messaging solutions Dialogic Key Voice Technologies Inc. Octel Rhetorex
// cloud-communications, hosted VoIP Sim-phony; voice platform VocalTec-magicJack; voice communication over Internet (VOIP) Help in selecting VOIP service providers

DATA COMMUNICATION/LAN/WAN HARDWARE & SOFTWARE: Adtran Broadview Networks - OfficeSuite, an award-winning unified communication system hosted in the cloud Cisco Digi International; communication access products ECI Telematics; networking applications, from narrow band dial access and point-of-sale to wideband frame relay and broadband/media ATM networks, including multiplexers & network management solutions Fastcomm Fidelus. A leading provider of Cisco Unified Communications and Collaboration UCC solutions Hughes Network Systems Intel Motorola Novell Qualcomm Simpact; protocol internetworking solutions US Robotics

LOCAL EXCHANGE & ALTERNATIVE ACCESS CARRIERS: ATT Bell-Aliant (Lincoln Tel; Nebraska) CenturyLink MFS Verizon

LD CARRIERS: AT&T CenturyLink Level 3 MCI Sprint Verizon

WIRELESS CARRIERS: ATT Sprint US Cellular Verizon

OTHER TELECOM PERIPHERALS & MISCELLANEOUS TELECOM: CallerSmart. A smartphone app that helps you investigate mystery phone numbers, and avoid unwanted calls and texts. Includes reverse lookups Ammphenol; connectors Bogen; commercial sound products and telco peripherals Citel, VOIP applications provider of computer architecture for operational, deployable, and high reliability applications Dees; a variety of peripheral telecom hardware Digital Telecom DESI Telephone Labels, Inc.; software to create labels for telephones. Secure network solutions Forum; conference bridges Guardian Telecom Inc; a world leader in the design and manufacture of industrial communication equipment. A full line of explosion proof, hazardous area, weatherproof and industrial telephones deliver safe, reliable communication in harsh environments. Providing communication in the Oil & Gas, Mining and Off Shore Exploration industries Gordon Kapes; component products
// HeadSetPlus Headsets Direct; provides new and refurbished headsets International Connectors & Cable Corporation Interpage; on-site wireless paging Kent Electric Life Size; video teleconferencing equipment Mod-Tap; wire and connectors; structured cabling systems Mastec Comtec; premise wiring solutions NEF; offers high capacity optical fiber & colocation solutions with responsive service Panduit; wiring & connector products Plantronics; headsets Polycom; teleconference phones Priority Line; billing Audit and Recovery with Inventory Book of Business. Wire-line Invoice Management, usage chargeback, and bill payment; Wireless Procurement, Helpdesk, Optimization, and usage chargeback. Data Center wiring, Risk Assessment, and Data Center Design. Prototel Inc.; modular connectors, protectors, and line sharing devices RingCentral; all-inclusive phone system with online meetings, messaging and more Siemon; cabling systems, connecting blocks, cable management, tools & testers, modular patching, and fiber CSI/Suttle Apparatus; voice & data connectors and related wiring devices TE Connectivity TeleServ; builds and operates Branded Call Centers: an outsourced, dedicated facility which processes calls to and from your customers exactly to your specifications Telizent Communications; specializes in monitoring and maintaining Siemens PBX systems throughout the United States from its headquarters in Denver, Colorado. Teltone; telecom component products
// TXM; manufactures high quality ethernet, CAT5E/CAT6 and RF low-loss and super flexible coaxial cable. Available in custom assemblies and bulk quantities. Toll Free Forwarding; specializes in setting up international, VoIP 800 numbers for both small and large businesses MyTrendyPhone; on-line retail store for small office automation, smartphones, telecom accessories and business electroniics Tripplite; BBU/UPS systems United Asset Coverage; a system maintenance PPO-like company Valcom; paging equipment Viking Electronics; component parts Viziflec Seels; phone guard polyurethane phone covers WTI

TELECOM CALL CENTERS AND CONTACT CENTERS: AmeriCall Call Center services Amtelco ARO; Provides healthcare, insurance, virtual, medical & financial call center services. Leading-edge business process & back office outsourcing services from USA call center service provider. Avaya Contact Center Solutions; Technology from Avaya is changing contact centers, call centers, and customer service centers around the world. Blue Pumpkin Call; call center software and reviews on call center products. Call Center Talk; encourages requests for information, discussions of policy and practice issues. Nice Pipkins Specialty Answering Service; a nationwide answering service and call center provider based in Pennsylvania The WorkForce Management Group, Inc.

TELECOM SUPPLY HOUSES & CATALOGS: Anixter Graybar Blackbox Hello Direct Pacific Custom Cable; computer cables and networking supplies Target Distributing Co. Teleco; large group of independent telecom distributors Teledynamics
Note: See section below on Used Telecom gear, as many of these companies have multiple divisions involved with various aspects of telecom.

USED TELECOM EQUIPMENT RESELLERS: Main Resource Inc Metrocom Music Supply Co. Source Inc. Supply Technology TruePulse NATD Telecom Trading Network; buy & sell auction on-line; Unused and refurbished phones and user-friendly business phone systems, office voice mail systems and related telecommunication equipment

TELECOM PERIODICALS, WEBZINES & EXPOS: COMDEX; unites computing, wireline, wireless communications and consumer electronics Communications News re networking for network managers, focusing on case studies and real-world solutions The Digest; VOIP Fierce Telecom; telcom news IEC; International Engineering Consortium; Supercomm expo and seminars Intelecard; Wireless dealer magazine Light Reading Cable Lightwave Online; Optical communications Network World No Jitter; Insight for the connected enterprise Telecom Engine Telestrategies; telecommunication industry conferences, seminars, trade shows, newsletter "Insight"
// TMC Net, cabling business magazine, on-line Washington DC Newswire; Coverage includes significant legislation on Capitol Hill, activities at the Federal Communications Commission and issues before the federal courts

TELECOM ASSOCIATIONS & TRADE GROUPS: Assn of College & University Telecommunications Administrators Call Center Managers Forum The Institute of Electrical and Electronics Engineers International (Telecommunications) Disaster Recovery Association The ITU, headquartered in Geneva, Switzerland is an international organization within which governments and the private sector coordinate global telecom networks and services. ITU activities include the coordination, development, regulation and standardization of telecommunications and organization of regional and world telecom events North American Association of Telecommunications Dealers (NATD); represent users, owners, buyers, sellers and maintainers of telecommunications equipment worldwide. Association of Service and Computer Dealers International. Satellite Broadcasting and Communications Association Satellite Industry Association United States Telephone Association. Broad-based association for the local exchange carrier industry.

MISCELLANEOUS TELECOM RESOURCES: The premier independent telecom consultancy Bell Labs; an Alcatel-Lucent division How To Call Abroad; Website provides country codes, area codes and other useful info on how to make international calls from the USA Telecom tariff data Area codes & country codes Area codes Toll-free phone number finder & reverse Area code maps Locate people & phone numbers Vanity toll-free number locator All about Vanity Numbers

TRAFFIC CALCULATORS & TELECOM TOOLS: Telecom traffic calculators by Westbay Engineers Telecom traffic calculator by i2Gemini Phone number spelling calculator Stuffsoftware; tariff and software resources



// Co-Nexus; sell/service: Mitel, Inter-Tel, Siemens, call recording Datavox Business Communications-Houston; sell/service: Cisco, Avaya, Toshiba Digital Phone Works: sell/service: Avaya, Nortel, Panasonic, Toshiba Genesis Telecom Incorporated; sell/service: Iwatsu, ShoreTel, LifeSize, OnSSI, and Enterasys Hooper Communications; sell/service: NEC, Univerge Innovative Communication Systems (ICS); sell/service: Tohsiba, Mitel, Tadiran Mitel; sell/service: Mitel

LOCAL TELECOM PROVIDERS SERVING ELSEWHERE: First Alliance Communications; VOIP, traditional telephone systems and voicemail sales and service in the Greater Chicago and Milwaukee Metro Areas Hi Country Wire and Telephone, a Denver Colorado based phone company that provides business phone systems, network data equipment, voice mail systems, local phone service, long distance, internet access, voice over IP (VoIP) solutions and network services. Nortel, Avaya, AVST CallXpress, Cbeyond, ICG, Qwest Master agent. Family owned and operated since 1984.

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COFRAN & ASSOCIATES Inc: 281-300-7177. Technology & Business Specialists. Website Development & Management, Computer Services, Electronics, Training & Business Coaching.
Email:, Web: Since 1977

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